.wa-floating-btn {
  position: fixed;
  right: 20px;
  bottom: 20px;
  width: 56px;
  height: 56px;
  background: #25D366; 
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 6px 16px rgba(0, 0, 0, 0.22);
  cursor: pointer;
  z-index: 9999;
  border: 3px solid #ffffff; 
  transition: transform .2s ease, box-shadow .2s ease;
}

.wa-floating-btn img {
  width: 32px;
  height: 32px;
  filter: none;
}

.wa-floating-x {
  display: none;
  color: #fff;
  font-size: 28px;
  line-height: 1;
  font-weight: 700;
}
.wa-floating-btn.active img { display: none; }
.wa-floating-btn.active .wa-floating-x { display: block; }

.wa-modal {
  position: fixed;
  right: 20px;
  bottom: 90px;
  width: 320px;
  border-radius: 12px;
  box-shadow: 0 10px 24px rgba(0,0,0,.25);
  background: #fff;
  z-index: 9999;
  display: none;
}

.wa-modal.show { display: block; }

.wa-modal-content { position: relative; border-radius: 12px; overflow: hidden; }

.wa-modal-header {
  background: #25D366;
  color: #fff;
  font-weight: 600;
  padding: 12px 16px;
  font-family: system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;
  border-top-left-radius: 12px;
  border-top-right-radius: 12px;
}

.wa-modal-body { padding: 14px 16px 56px; }

.wa-help-text { color: #555; margin: 6px 0 12px; }

.wa-agent-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  border: 1px solid #e6e6e6;
  border-radius: 8px;
  padding: 10px 12px;
  background: #fafafa;
}

.wa-agent-card-link { text-decoration: none; display: block; color: inherit; }
.wa-agent-card-link:hover .wa-agent-card { box-shadow: 0 4px 12px rgba(0,0,0,.08); background: #fff; }

.wa-agent-info { display: flex; flex-direction: column; }
.wa-agent-name { font-weight: 600; color: #333; }
.wa-agent-role { color: #777; font-size: 13px; }

.wa-agent-action img {
  width: 22px;
  height: 22px;
  filter: none; 
}

.wa-floating-btn:focus, .wa-modal-close:focus { outline: 3px solid rgba(37,211,102,.4); }